Frequently Asked Questions
Frequently Asked Questions
Our product is 100% odorless.
It works like an oxygen bomb. As soon as our product comes in contact with bacteria (pee, poop, puke, etc) it starts to break any solid down into a gas for extraction and then evaporates. The key to it working is simple patience and diligence when spraying product to heavily saturate your area needed once daily and leave it alone. The product will continue to work for up to 24 hours after spraying.
Yes, follow the specific directions on the label and in the box for wood.
Our guarantee is that MPP will remove your stains and odors. If you’re unsatisfied with the outcome simply email us for a refund. Refunds are only given on your 1st order of 1 QT, 2 QT or The Starter Pack within 60 days of purchase. Non refundable items include: Gallons, Case of quarts, and multiple orders listed above.
Yes, use MPP as a pre-treatment. Spray garments, blankets, etc. let them sit for a while and then proceed to wash as normal.
While some stains and odors may come out in the first application, most are going to require multiple applications. Typically all bacteria will come out in 1-5 treatments. Every scenario is different. If other products were used prior, or the stains are old, foot traffic, etc., MPP has to first break down all of that residue before it can even reach the bacteria. Once it reaches the bacteria it will start to break it down layer by layer for extraction.
We use an industrial grade and percentage peroxide base, oxidizers, stabilizers, inerts and our proprietary blend.
The UV is a catch 22 of sorts. It is to show you where to treat, and while some may go away all together under the UV, some will always show salt crystals. Once you no longer see your stains to the naked eye and have extracted all layers, you can declare success.
It will work on anything that can come out of any animal or human.
Ex: pee, poop, puke, blood
It also works on red wine, coffee, tea, soda, ink, makeup, and lots of food stains.
Yes you can! However, you go through the product quickly in a machine. If you have bad areas you should spot treat those heavily a few times first.
The product is 100% odorless, you’re simply smelling what it is extracting from the area sprayed (telling you it’s working! ). The smell is temporary and will go away with each application. You may use fans or open windows to ventilate and bring in fresh air as it’s extracting your bacteria. It WILL get worse before it gets better.
Our product is not sold in stores. You can purchase My Pet Peed on our website or through Amazon.
Our normal order processing times are 24-48 hours. We work hard every day to fulfill orders as quickly as possible.Please know we are a small family business that not only ships but also manufactures our own products from Spring,TX.
Our site only allows for domestic shipping. If you are looking to ship internationally please reach out to us firstname.lastname@example.org .
We use UPS ground for the majority of our shipments. Shipping times depend on your location. If you live in our neck of the woods in Texas, you will get it faster than if you live in New York. UPS site quotes transit times are between 1-5 business days, with Saturday delivery standard to most residential addresses.
We use USPS for all PO Box addresses and any orders shipping to the below states and territories:
The USPS site quotes but does not guarantee, 1-3 business days for domestic priority delivery.
If you do not receive your order within a week of placing it please reach out to us immediately because something might be wrong. In cases of damages a replacement order will be shipped out asap, please reach out to us email@example.com for more information.
We are a small family business and do not have the resources available to us like a bigger corporation. On average we pay $15 per shipment but try to keep the cost as low as we can for our customers. Your shipping cost will be calculated on the checkout page prior to putting in your payment information.